Returns & Refunds Policy

At Freenove, we stand by the quality of our electronics and open-source hardware. If you are not completely satisfied with your purchase, you may return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our technical support team at support@freenove.com with your order number and a brief description of the issue.

• 2.
  Verification & Approval

  Our engineers will review your request to determine if the issue is a manufacturing defect or a technical setup error.

• 3.
  Pack and Ship

  Securely pack the components in their original anti-static packaging and send them to the return address provided by our team.

• 4.
  Receive Refund

  Once the item is inspected and processed at our warehouse, a refund will be issued to your original payment method within 5-7 business days.