Frequently Asked Questions
Find quick answers to common questions about Freenove products, shipping, and technical support.
What is included in a Freenove starter kit?
Our starter kits typically include a controller board (like Uno, Mega, or ESP32), a wide variety of sensors, LEDs, resistors, jumper wires, and a comprehensive PDF tutorial with step-by-step instructions and code samples.
Where can I download the tutorials and source code for my product?
All Freenove tutorials and code are available for free. You can find the download links printed on the card inside your product box or visit our official website's 'Tutorial' section.
Do you offer international shipping?
Yes, we ship our electronics kits worldwide. Shipping costs and delivery times vary depending on the destination country and the shipping method selected at checkout.
What is your return policy for defective components?
We offer a 30-day satisfaction guarantee. If any component in your kit is missing or defective, please contact our support team with your order number, and we will send a replacement free of charge.
Are Freenove products compatible with official Arduino software?
Yes, our boards and components are fully compatible with the Arduino IDE, as well as other popular platforms like Raspberry Pi, Micro:bit, and Processing.
How can I get technical support if my code isn't working?
We provide free technical support for all our products. You can email our engineering team at the address provided in your tutorial manual, and we will assist you in troubleshooting your project.